Privacy policy
DrySkip respects your privacy. This Privacy Policy explains how we collect, use, disclose and protect personal information when you visit dryskip.com (https://dryskip.com), contact us or place an order. DrySkip is operated by VHES SOLUTIONS LLC.
1. Information we collect
Depending on how you use the store, we may collect:
- contact details, such as your name, email address and telephone number;
- delivery and billing addresses;
- order, return and customer-service information;
- payment and transaction information processed securely by our payment providers;
- device, browser, IP address, cookie and website-usage information; and
- marketing preferences and any information you choose to provide.
We do not directly store full payment-card details.
2. How we use information
We use personal information to process payment, fulfil and deliver orders, provide tracking, handle returns and refunds, respond to enquiries, prevent fraud, secure and improve the website, comply with legal duties and send marketing communications where permitted.
3. Legal bases
Where UK GDPR or EU GDPR applies, we rely on performance of a contract, compliance with legal obligations, legitimate interests such as fraud prevention and service improvement, and consent where required, including for certain marketing or optional cookies.
4. How we share information
We may share information only as reasonably necessary with Shopify, payment processors, delivery and tracking providers, customer-support and technology suppliers, professional advisers, regulators or authorities. We may also disclose information in connection with a lawful business transfer. Service providers may use information only for the services they provide to us or as required by law.
5. International transfers
Some service providers may process information outside your country. Where required, we use recognised safeguards for international transfers, such as adequacy decisions or approved contractual protections.
6. Retention
We retain information only for as long as needed to provide the service, maintain transaction and accounting records, resolve disputes, prevent fraud and meet legal obligations. Retention periods vary according to the type of record and applicable law.
7. Cookies
We and our service providers use essential cookies to operate the store and may use analytics or advertising cookies where permitted. You can manage available choices through the store's cookie controls and your browser settings. Disabling essential cookies may affect checkout or other functions.
8. Your rights
Depending on where you live, you may have rights to access, correct, delete or receive a copy of your information; object to or restrict certain processing; withdraw consent; or complain to a data-protection authority. We may need to verify your identity before completing a request.
9. Security
We use reasonable technical and organisational safeguards designed to protect personal information. No method of electronic transmission or storage is completely secure.
10. Children's privacy
Our store is intended for adults making purchases. We do not knowingly collect personal information directly from children.
11. Changes to this Policy
We may update this Policy to reflect changes to our services, legal requirements or privacy practices. The latest version will be published on this page.
12. Contact
To ask a privacy question or exercise a privacy right, email support@dryskip.com (mailto:support@dryskip.com). Further business contact details are available in our Contact Information (https://dryskip.com/policies/contact-information).