Shipping policy

Free shipping and delivery estimates

All orders with free shipping have an estimated delivery time of 4 to 9 business days after dispatch.

Once payment is confirmed, order processing may take up to 72 hours. Processing time is separate from the delivery estimate.

Business days are Monday to Friday, excluding public holidays.

Tracking and delivery guarantee

All orders placed through DrySkip include tracking and are covered by our delivery guarantee. Once your order has been dispatched, we will send the available tracking details to the email address used at checkout. Carrier updates may take additional time to appear.

To track your order, visit our tracking page (https://dryskip.com/apps/track123).

If tracking confirms that a parcel has been lost or has not been delivered, contact us at support@dryskip.com (mailto:support@dryskip.com). We will investigate with the carrier and arrange an appropriate replacement or refund where applicable.

Delivery estimates and delays

Delivery times are estimates and may be affected by public holidays, severe weather, customs checks, carrier disruption, industrial action, remote locations or other circumstances outside our reasonable control. We will provide available updates and will not limit any mandatory consumer rights.

Address accuracy and failed delivery

Please check the delivery address before completing checkout. Contact us as soon as possible if a correction is needed. Once processing or dispatch has begun, we may be unable to change or cancel the shipment.

If delivery fails because the address supplied was incomplete or incorrect, the parcel was refused, or collection was not completed, the carrier may return it. We will contact you about available redelivery or refund options and any costs that are lawfully applicable.

Checking your parcel

Inspect the parcel and goods when they arrive. If anything is damaged, missing or incorrect, contact support@dryskip.com (mailto:support@dryskip.com) promptly with your order number and photographs where possible.

Contact

For delivery or tracking questions, email support@dryskip.com (mailto:support@dryskip.com).