Refund policy

We want you to feel confident ordering from DrySkip. In addition to any mandatory consumer rights, we offer a 90-day satisfaction guarantee from the date your order is delivered.

1. Starting a return

Email support@dryskip.com (mailto:support@dryskip.com) within 90 days of delivery. Include your full name, order number and reason for the return. Items sent back without first requesting a return may not be accepted.

2. Return conditions

Unless the item is defective, damaged or incorrect, it should be clean, in good condition and suitable for resale, with the original packaging, accessories, labels and documents where reasonably possible. We may ask for photographs before authorising a return.

3. Return costs

Once a return is approved, we will provide return instructions and, where applicable under our 90-day guarantee, a prepaid return label. Do not send goods to an address shown on a parcel without our authorisation, as the correct return location will be confirmed with your instructions.

4. Damaged, defective, incomplete or incorrect goods

Inspect your order when it arrives. Contact us promptly if an item is damaged, defective, incomplete or incorrect, and include photographs or video where possible. Once verified, we will arrange an appropriate remedy, such as replacement or refund, without limiting your statutory rights.

5. Change-of-mind rights

If UK or EU distance-selling cancellation rights apply to your purchase, you may notify us within 14 days of receiving the goods that you wish to cancel, then return the goods within the applicable statutory period. Certain exceptions may apply, including goods that are sealed for hygiene reasons once unsealed, where the law permits.

6. Exchanges

The quickest way to obtain another size or pattern is usually to complete an approved return and place a new order. Contact us first so we can advise you.

7. Refunds

We will inspect the returned goods and tell you whether the refund is approved. Approved refunds are issued to the original payment method. Your bank or card provider may require additional time to display the funds. Original delivery charges are refundable only where required by law or where the return results from our error.

8. Contact

For return or refund questions, email support@dryskip.com (mailto:support@dryskip.com).